✨ Fill and validate PDF forms with InstaFill AI. Save an average of 34 minutes on each form, reducing mistakes by 90% and ensuring accuracy. Learn more

Supervisor Quality Control - Phoenix (PHX)

Southwest Airlines Phoenix, Arizona
quality control maintenance procedures team inspection airlines people quality control technical learning personnel leadership lead
March 28, 2023
Southwest Airlines
Phoenix, Arizona
Department: Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what s important in their lives through friendly, reliable, and low-cost air travel. This Supervisor Quality Control invests in the future of Southwest s People in their work supporting Phoenix s (PHX) Technical Operations (Tech Ops) Team. This role works collaboratively with our PHX Team to supervise, train, and support aircraft inspection personnel, carry out administrative work surrounding policies and procedures in the Quality Control (QC) space, and to provide guidance to the QC Inspector Team and Department. This Supervisor is passionate about developing and championing their QC Team, continually learning and improving, and working to ensure a safe, compliant operation for all of Southwest s People. They ll have the opportunity to grow in their career with Heart each day and drive the future of Southwest Airlines.

Additional details:

This role is based onsite, at our Phoenix, AZ (PHX) station.

U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Model the Southwest Way

Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees

Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment

Invest in Leadership and self-growth through participating in continuous learning and development


Provide guidance for the QC Inspector team and the QC department to ensure all work performed is in accordance with approved manuals, including Maintenance Procedures Manual

Assist the Manager with department scheduling and assignments of Inspectors

Assist other departments within maintenance to correct discrepancies on completed documents and provide feedback to the individuals involved

Review and submit inspection procedures and methods which would improve the quality of maintenance

Review procedures and work instructions with other departments to determine Quality Control requirements

Manage and establish performance standards for inspection personnel and provide examinations and authorization of inspection personnel

Ensure Inspectors possess the necessary qualifications for execution of their duties

Assist with Federal Aviation Administration (FAA) liaison involving Maintenance and Engineering including FAA correspondence and reports

Development & implementation of inspection procedures and methods which would improve the quality of maintenance

Perform detailed audits of paperwork and Aircraft maintenance procedures

Assist in managing the receiving of parts and materials used in the repair, alteration, overhaul of SWA aircraft, components and parts

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Working knowledge of Maintenance Procedures Manual, aircraft related documents and manuals, aircraft paperwork procedures such as log page and non-routines, and CFR 121 applicable FAA regulations

Ability to effectively communicate and or present issues and solutions to all levels of leadership

Ability to read and understand technical documents and their ability to meet intent of the maintenance program

Ability to adjust schedules based upon changing priorities

Ability to identify the right people for the task and provide on-going coaching to ensure strong Teams

Ability to manage multiple concurrent tasks with frequent interruptions

Ability to delegate as well as lead multiple tasks simultaneously and follow up through completion

Proficient - Manufacture maintenance requirements, FAA Regulations and Regulatory programs, Airworthiness Limitations (AWLS)Proficient - Ability using Microsoft products, multiple computer technologies and windows based applications

Ability to communicate in an effective and flexible manner

Ability to lead others without direct positional authority Education

Required: High School Diploma or GED


Fully functioning broad knowledge in:

Transport category maintenance

Quality Control experience within the airline industry


Required: Airframe and Powerplant license

Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Must have corrected 20/25 vision in at least one eye and adequate hearing to facilitate inspection process

Must be able to work in a confined or cramped space for extended periods of time

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Must be able to travel with some overnight stays, up to 10% time

Must be able to work any shift including Days, Evenings and Graveyards at any time

Benefits you ll love:

Fly for free, as a privilege, on any open seat on all Southwest flights your eligible dependents too.

Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.**

Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.***

Explore more Benefits you ll love: swa.is/benefits

**401(k) match contributions are subject to the plan s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

Please print/save this job description because it won't be available after you apply.

Report this job

Similar jobs near me

Related articles